These Terms and Conditions apply to the use of this website and to the purchase and booking of small-scale party planning and on-site party setup services.

By placing an order, the customer confirms that they have reviewed the relevant service description, booking information and applicable terms.

1. Services

The website provides small-scale party planning and on-site party setup services for customers in selected European locations.

Each service is provided according to the description shown on the relevant service page and the arrangements confirmed for the individual booking.

The scope of a service does not include activities, items, locations or arrangements that are not expressly stated in the applicable service description or subsequently agreed.

2. Service Deposits

The amounts displayed on the website are service deposits.

A deposit relates to the selected service and booking arrangement. It does not necessarily represent the entire value of the service.

Where the total service value is greater than the displayed deposit, any additional amount and the circumstances in which it becomes payable will be communicated to the customer before the additional amount is due.

Customers should review the applicable service description and booking information before completing an order.

3. Booking Information

Customers are responsible for providing accurate information required for the requested service, including the service location, preferred date, contact details and other relevant booking information.

A booking is subject to the availability of the requested date and the practical suitability of the location for the selected service.

The service date and relevant arrangements will be confirmed through the contact details supplied by the customer.

4. Service Scope and Changes

Services are provided according to the agreed scope.

If the customer requests a material change to the agreed service, including changes to the date, location, duration or requested arrangements, the request may require a revised service arrangement and additional charges where applicable.

No additional service is included merely because it was not expressly excluded. The applicable service description and confirmed booking arrangements determine the agreed scope.

5. Customer Responsibilities

Customers must provide accurate information and reasonable access to the agreed service location at the scheduled time.

The customer is responsible for obtaining any permission required for the use of the relevant premises or location.

Where circumstances at the location materially prevent the agreed service from being carried out, the parties may need to arrange a revised appointment or amend the service scope.

6. Appointments and Timing

Customers should be available at the agreed location at the confirmed appointment time.

Requests to change an appointment should be submitted as early as reasonably possible.

A requested change is not effective until it has been confirmed. Where a requested date or time is unavailable, an alternative arrangement may be offered.

7. Cancellation and Withdrawal

Where a consumer contract is concluded at a distance, statutory consumer rights apply in accordance with applicable Bulgarian and European law.

Where the statutory 14-day right of withdrawal applies to a service contract, the withdrawal period generally begins on the date on which the contract is concluded.

Certain services may fall within statutory exceptions to the right of withdrawal, including specified services connected with a particular date or period of performance where the applicable legal conditions are met. Such exceptions are applied only where permitted by applicable law.

Where a customer expressly requests that service performance begins during an applicable withdrawal period, the customer may be required to provide the acknowledgement required by applicable law. Where the service is fully performed following the customer’s prior express request and acknowledgement, the statutory right of withdrawal may cease in accordance with applicable law.

Further details concerning cancellations, appointment changes and applicable deposit treatment are provided in the Cancellation and Refund Policy.

8. Refunds

Refunds are handled in accordance with applicable consumer law, the agreed service terms and the circumstances of the cancellation.

Nothing in these Terms and Conditions limits mandatory consumer rights.

Where a refund is due, the applicable amount will be processed in accordance with the relevant legal and contractual requirements.

9. Customer Communications

Customers should use the contact details provided on the website for enquiries relating to bookings, appointments, cancellations or service arrangements.

Written communications concerning a booking may be retained where reasonably necessary for the administration of the service, customer support, accounting requirements or legal purposes.

10. Website Information

Service descriptions, availability, appointment arrangements and prices are presented based on the information applicable at the time of publication.

Customers should review the information shown on the relevant service page before placing an order.

The website does not create any obligation to provide services beyond the scope expressly agreed with the customer.

11. Complaints

Customers may submit complaints or service-related concerns using the contact information below.

A complaint should include sufficient information to identify the relevant booking and explain the matter concerned.

Complaints will be reviewed in accordance with applicable legal requirements and the circumstances of the individual service.

Mandatory consumer remedies and rights remain unaffected.

12. Liability

Services are provided in accordance with the agreed service scope and applicable contractual requirements.

Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded or restricted under applicable Bulgarian or European law.

To the extent permitted by law, liability is limited to losses that are reasonably foreseeable and directly connected with the relevant contractual breach.

13. Applicable Law and Consumer Rights

These Terms and Conditions are governed by applicable Bulgarian law, subject to any mandatory consumer protection rights applicable to customers in their country of residence.

Nothing in these Terms and Conditions is intended to remove or restrict mandatory rights granted to consumers under applicable European or national legislation.

The European consumer rules governing distance contracts include information requirements, withdrawal procedures and specific exceptions for certain services.

14. Amendments

These Terms and Conditions may be updated where necessary to reflect changes to the services, booking arrangements or applicable legal requirements.

The version published on the website at the relevant time applies to future bookings, subject to mandatory legal requirements.

15. Contact Information

For questions concerning these Terms and Conditions, bookings or service arrangements, please contact:

Company: Tinypartysetup
Email: soiree@tinypartysetup.com
Telephone: +359 29066424
Address: ж.к. Света Троица, бл. 304, вх. А, ет. 2, ап. 3, район Илинден, 1309 София, България