1. What services are available?

We provide small-scale party planning and on-site party setup services in selected European locations. The available services and their respective scopes are stated on the relevant service pages.

2. What does the price shown on the website mean?

The prices displayed on the website are service deposits. A displayed deposit does not necessarily represent the total value of the selected service.

Where an additional amount applies, the relevant information will be provided before that amount becomes payable.

3. What is included in a service?

Each service includes only the arrangements expressly stated in its service description or confirmed as part of the booking.

Customers should review the relevant service page before placing an order.

4. How do I book a service?

Select the required service, review the service information and submit the requested booking details.

The requested date and location are subject to availability and confirmation.

5. What information is required for a booking?

Depending on the service, we may require the customer’s name, contact details, service location, preferred date and other information reasonably required to arrange the appointment.

Customers are responsible for providing accurate booking information.

6. Can I request a different date?

Yes. Customers may request an alternative appointment date.

A date change is subject to availability and is effective only after the revised arrangement has been confirmed.

7. Can I change my booking after placing an order?

Requests to change the service date, location or agreed scope should be submitted as early as reasonably possible.

Changes may be subject to availability and, where the requested change materially affects the service, the applicable service arrangement may need to be revised.

8. Can I cancel my booking?

Cancellation rights depend on the applicable service, the timing of the cancellation and mandatory consumer protection requirements.

Where a statutory right of withdrawal applies, it will be handled in accordance with applicable Bulgarian and European law. Certain services connected with a specific date or period may be subject to statutory exceptions.

9. Is the service deposit refundable?

The treatment of a deposit depends on the reason for cancellation, the applicable booking terms and any mandatory consumer rights.

Please refer to our Cancellation and Refund Policy for the applicable conditions.

10. Can I request the service to begin within the statutory withdrawal period?

Where applicable, a customer may expressly request that a service begins before the expiry of the statutory withdrawal period.

Where required by law, the customer may also need to acknowledge the applicable legal consequences of requesting early performance.

11. What happens if the requested date is unavailable?

If the requested date cannot be accommodated, an alternative date may be discussed with the customer.

No appointment is considered confirmed until the relevant arrangements have been confirmed.

12. What happens if the service location cannot accommodate the agreed arrangements?

Customers are responsible for providing accurate information about the service location and for ensuring that the location is available for the agreed appointment.

If conditions at the location materially affect the agreed service, the service arrangement may need to be adjusted or rescheduled.

13. Will I receive confirmation of my booking?

Relevant booking information will be communicated using the contact details supplied by the customer.

Customers should retain booking communications for their records.

14. How should I contact you?

For service enquiries, booking questions or appointment matters, please contact us:

Email: soiree@tinypartysetup.com
Telephone: +359 29066424

Address: ж.к. Света Троица, бл. 304, вх. А, ет. 2, ап. 3, район Илинден, 1309 София, България

Company: Tinypartysetup

15. How is customer information handled?

Personal information is handled in accordance with applicable Bulgarian and European data protection requirements.

Please refer to our Privacy Policy for information concerning collection, use, retention and customer rights.

16. Where can I find the applicable terms?

Customers should review the Terms and Conditions, Cancellation and Refund Policy, Privacy Policy and other applicable website policies before placing an order.

Mandatory consumer rights remain unaffected by the website terms.