This policy explains the cancellation, appointment change and refund arrangements applicable to small-scale party planning and on-site party setup services.

1. Service Deposits

The prices displayed on the website are service deposits relating to the selected service and booking arrangement.

A deposit does not necessarily represent the full value of the service. Where an additional amount applies, the relevant information will be communicated before that amount becomes payable.

2. Customer Cancellation

Customers who wish to cancel a booking should contact us as soon as reasonably possible using the contact details provided below.

The refund position depends on the applicable service, the time of cancellation, whether service performance has begun and any statutory consumer rights applicable to the booking.

3. Statutory Right of Withdrawal

For distance contracts where the statutory right of withdrawal applies, an EU consumer generally has a 14-day withdrawal period for a service contract, beginning on the date the contract is concluded.

A customer may exercise this right by sending a clear statement communicating the decision to withdraw.

Where a statutory exception applies, the right of withdrawal may not be available. This may include certain services connected with a specific date or period of performance where the legal requirements for the relevant exception are met.

4. Service Requested to Begin During the Withdrawal Period

Where applicable, a customer may expressly request that the service begins before the statutory withdrawal period has expired.

If the customer withdraws after requesting the service to begin during that period, the customer may be required to pay a proportionate amount corresponding to the service provided up to the time the withdrawal is communicated, where required by applicable law.

Where a service has been fully performed following the customer’s prior express request and the required acknowledgement, the statutory right of withdrawal may cease in accordance with applicable law.

5. Cancellation Before Service Performance

Where a customer cancels before service performance begins, any refund will be determined according to the applicable cancellation terms and mandatory consumer rights.

Where a statutory refund is due, the applicable amount will be refunded in accordance with the relevant legal requirements.

6. Appointment Changes

Customers may request a change to the appointment date or time.

Requests should be submitted as early as reasonably possible. Changes are subject to availability and become effective only after confirmation.

Where a requested change materially affects the agreed service arrangement, the service scope or applicable amount may be adjusted before the change is confirmed.

7. Customer-Caused Service Restrictions

Customers are responsible for providing accurate booking information and appropriate access to the agreed service location.

Where the service cannot reasonably be carried out because required information, access or cooperation has not been provided, the booking may need to be rescheduled or the service arrangement may be reviewed in accordance with the applicable terms and mandatory consumer rights.

8. Service Cancellation by Us

Where a confirmed service cannot be provided for reasons attributable to us, the customer will be informed as soon as reasonably possible.

Where appropriate, an alternative appointment may be offered. Where a refund is legally or contractually due, the applicable amount will be refunded in accordance with the relevant requirements.

9. Refund Processing

Where a refund is due, it will be processed in accordance with the applicable contractual and statutory requirements.

The amount of any refund will take into account the nature and status of the booking, any service already provided and any mandatory consumer rights applicable to the contract.

10. Consumer Rights

Nothing in this policy excludes, limits or replaces mandatory consumer rights available under applicable Bulgarian or European law.

Where Bulgarian or European consumer legislation provides a right or remedy that differs from the arrangements stated in this policy, the applicable mandatory legal requirement will apply.

11. How to Request a Cancellation or Refund

Cancellation, appointment-change and refund requests should include sufficient information to identify the relevant booking.

Requests can be submitted by email or telephone:

Email: soiree@tinypartysetup.com
Telephone: +359 29066424

Company: Tinypartysetup
Address: ж.к. Света Троица, бл. 304, вх. А, ет. 2, ап. 3, район Илинден, 1309 София, България