This Service Delivery Policy explains how small-scale party planning and on-site party setup services are arranged and delivered.

1. Service Booking

Customers select the required service from the website and submit the information requested during the booking process.

The prices displayed on the website are service deposits. The deposit relates to the selected service and booking arrangement and does not necessarily represent the total value of the service.

The requested service date, location and relevant arrangements are subject to confirmation.

2. Booking Confirmation

After an order is received, the booking information may be reviewed to confirm the requested service, appointment date, service location and applicable arrangements.

Customers may be contacted using the email address or telephone number provided during the booking process if additional information is required.

An appointment is considered confirmed once the relevant service arrangements have been confirmed.

3. Pre-Service Arrangements

Before the scheduled appointment, customers should provide accurate information concerning:

• The service location;
• The preferred appointment date and time;
• Access arrangements where relevant;
• The agreed service requirements;
• Any other information reasonably required to carry out the booked service.

Customers are responsible for ensuring that the agreed location is available at the confirmed appointment time.

4. On-Site Service

The service is carried out at the confirmed location and according to the scope stated on the relevant service page and confirmed booking arrangements.

The actual activities carried out depend on the service purchased, the agreed requirements and the conditions at the location.

Requests outside the agreed service scope may require a separate arrangement and may result in an additional charge where applicable.

5. Appointment Timing

Services are provided at the agreed appointment time or within the applicable appointment period confirmed with the customer.

Customers should be available to provide access to the agreed location at the scheduled time.

If circumstances affecting the appointment arise, customers should contact us as soon as reasonably possible so that an alternative arrangement can be considered.

6. Changes to Service Arrangements

A customer may request a change to the appointment date, time, location or agreed service scope.

Requests are subject to availability and are not effective until confirmed.

Where a requested change materially affects the agreed service, the service arrangement and any applicable additional amount may be revised before the change is accepted.

7. Completion of Service

The service is considered delivered when the agreed on-site activities within the confirmed scope have been carried out at the scheduled location.

Where the customer is not present but has provided appropriate access and the agreed arrangements permit the service to proceed, the service may be carried out in accordance with the confirmed booking.

8. Circumstances Affecting Delivery

If circumstances at the service location materially prevent the agreed service from being carried out, the appointment may need to be rescheduled or the service scope may need to be adjusted.

Any resulting change will be discussed with the customer in accordance with the applicable booking terms and consumer rights.

9. Customer Information and Cooperation

Customers must provide accurate booking information and promptly communicate any relevant changes.

Failure to provide necessary information, access or cooperation may affect the ability to carry out the agreed service at the scheduled time.

Where applicable, any consequences will be handled in accordance with the booking terms and mandatory consumer protection requirements.

10. Service Records

Relevant booking and service communications may be retained for purposes including appointment administration, customer support, accounting records and compliance with applicable legal obligations.

11. Consumer Rights

Service delivery is subject to applicable Bulgarian and European consumer protection requirements.

Nothing in this policy excludes or restricts any mandatory consumer rights applicable to the customer.

Information concerning cancellations, appointment changes, deposits and refunds is provided in the applicable Cancellation and Refund Policy and Terms and Conditions.

12. Contact Information

For questions concerning service delivery, appointments or booking arrangements, please contact:

Company: Tinypartysetup
Email: soiree@tinypartysetup.com
Telephone: +359 29066424
Address: ж.к. Света Троица, бл. 304, вх. А, ет. 2, ап. 3, район Илинден, 1309 София, България